This phase has been completed

First phase

Relocation of South Stand season-ticket holders

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We've prepared a season-ticket holder relocation plan, which throughout a series of different stages will manage the temporary allocation of those seats which are affected by the renovation work.

Applications being taken up until 22 March inclusive. DEADLINE CLOSED

Please direct any queries to [email protected] or 900 535 798

Which seats will be affected?
All of those in the South Stand.

Further information on the affected areas

SOUTH STAND EVEN ROWS (GATE 20)
All seats
SOUTH STAND ODD ROWS (GATE 23)
All seats
SOUTH STAND MIDDLE (GATES 21 & 22)
All seats
SOUTH STAND UPPER (GATES 21 & 22)
All seats
EAST UPPER STAND, SOUTH SIDE (GATES 21 & 22)
Rows: 1 - 11 | Seats: 2 - 18
MAIN STAND RUNNING LENGTH OF PITCH UPPER TIER, SOUTH SIDE (GATES 21 & 22)
Rows: 1 - 11 | Seats: 1 - 17
EAST STAND RUNNING LENGTH OF PITCH LOWER TIER, SOUTH SIDE (GATE 17)
Rows: 1 - 6 | Seats: 119 - 131
Rows: 7 - 12 | Seats: 117 - 131
Rows: 13 - 17 | Seats: 121 - 131
Rows: 18 - 21 | Seats: 119 - 131
MAIN STAND RUNNING LENGTH OF PITCH LOWER TIER, SOUTH SIDE (GATE 26)
Rows: 1 - 6 | Seats: 120 - 132
Rows: 7 - 12 | Seats: 118 - 132
Rows: 13 - 17 | Seats: 122 - 132
Rows: 18 - 21 | Seats: 120 - 132
Where will we be relocated to?:
To free seats throughout the rest of the stadium. We're aware that the idea of 'better' seats is subjective, but we'll try to ensure that you all continue to enjoy the football from seats that are similar in standard to you current seat.
Will I still be able to watch the game with my family/friends?
We're going to relocate all fans in groups, wherever possible.
What do I have to do?
It's very important that you fill in the attached form and provide all of the requested details, especially the part about who you attend games with, so that we can relocate you together.
How will the process work?
  1. Forms can be submitted up until and including 22/03.
  2. Based on the information received, we will organise the applications into groups.
  3. We will calculate an individual score, which will consider how long you've been a season-ticket holder for, whether you're a shareholder and how frequently you attend games at Anoeta. A group's points total will be the average of its members' scores. The scores of fans aged under 14 will not have a negative impact on the average score of the groups they belong to.

    Further details regarding the principles of the process and the assessment procedure

    The relocation process will be conducted in line with the followingPrinciples and Criteria.

    Basic principles

    On the premise that the stadium will be at FULL CAPACITY next season, the principles governing the relocation process are as follows and will be applied wherever possible:

    • Those season-ticket holders who attend games together will be relocated to seats that enable them to continue to do so.
    • Season-ticket holders will be relocated to seats of a similar or higher category than their current seat.
    • Those season-ticket holders whose seats are in the South Stand Lower will be relocated in the lower stands of the stadium, provided there is available seating for this.
    • Season-ticket holders whose seats are in the South Stand Upper and Middle will ideally be relocated to the stadium's upper stands, provided there is available seating for this.
    Points scale

    Following these basic principles and always bearing in mind the limited amount of available seating, the temporary pre-allocation process will be carried out according to the stipulated order and based on the following criteria:

    How long the supporter has held their season ticket for

    Each year will be multiplied by 'x', as detailed in the following table:

    0 - 2 years x 1
    3 - 4 years x 3
    5 - 6 years x 6
    7 - 10 years x 7
    11 - 15 years x 8
    6 - 20 years x 9
    21 - 25 years x 10
    26 - 30 years x 11
    31 - 35 years x12
    36 - 40 years x 14
    41 - 45 years x 16
    46 - 50 years x 18
    Over 51 yearsx 20
    Additional points for shareholders

    6 points per share

    Additional points for matchday attendance
    50% - 66% attendance: 10 points
    66 - 75% attendance: 20 points
    76 - 99% attendance: 30 points
    100% attendance: 50 points
  4. We will send you an individual email containing a 3D image of the view from your pre-allocated seat from 18/04 onwards.
  5. Each season-ticket holder will be able toaccept or reject their new seat. This step must be take to confirm the pre-allocated seat. This can be done up to 30/04 (inclusive).
  6. If the seat is released, the pre-allocated seat will be cancelled. We will be in touch after 01/05 to offer you a new seat from amongst those released in the previous phase.
  • Club Members customer service line: 900 535 798